About Mirage Pet EU
Where is Mirage Pet EU based?
Mirage Pet EU is based in Porto, Portugal, serving pet lovers and retail partners across Europe and select international destinations.
What kinds of products do you offer?
We offer a wide range of pet accessories and pet-themed gifts, including collars, pet apparel, toys, ornaments, totes and seasonal designs.
Do you ship internationally?
Yes. Mirage Pet EU currently ships to many countries across Europe, as well as select additional destinations including the United States. Available shipping options are shown at checkout based on the delivery address and items in your order.
Orders & Shipping
How do I know if an item is available?
Current availability is shown on each product page. Some styles are offered in multiple sizes, colours or designs, so please select the correct variant before adding an item to your cart.
When will my order ship?
Processing and delivery times can vary by product, destination and time of year. Once your order has been prepared and shipped, any available tracking information will be sent using the contact details provided with your order.
Can I change or cancel an order after placing it?
If you need to request a change or cancellation, please contact us as soon as possible at info@miragepetproducts.com. We will do our best to help, but changes may not be possible once an order has entered processing or shipment.
What if my order arrives damaged or there is a problem?
Please contact us promptly at info@miragepetproducts.com with your order details and, when helpful, photographs of the item and packaging. Our team will review the issue and help determine the appropriate next step.
Sizing & Product Selection
How do I choose the right collar or apparel size for my pet?
Please use the measurements and sizing information provided on the relevant product page whenever available. Measure your pet carefully rather than relying only on breed or weight, as pets of the same breed can vary considerably in size.
What should I do if my pet is between sizes?
If you are unsure which size to choose, contact us before ordering and include your pet's measurements and the product you are considering. We are happy to help you select the most appropriate option.
Are product colours exactly the same as they appear on screen?
We work to represent colours and details accurately, but screens, lighting and small production differences can affect how a colour appears. Pattern placement and decorative details may also vary slightly where applicable.
Returns & Order Support
Can I return or exchange an item?
Return and exchange eligibility can depend on the item, its condition and the circumstances of the order. Please contact us at info@miragepetproducts.com with your order number before sending anything back so we can confirm the appropriate process for your purchase.
Can personalized, custom or made-to-order items be returned?
Custom, personalized and made-to-order products may have different return eligibility from standard stock items. Please contact us before ordering if you have questions about a specific product, or contact us with your order details if you need assistance after purchase.
Product Care & Safety
How should I care for Mirage pet accessories?
Care instructions vary by material and product type. Please follow any care guidance provided on the product page or label. For decorative, embellished or specialty items, gentle cleaning and careful handling will generally help preserve the finish.
Are pet toys indestructible?
No pet toy should be considered indestructible. Always choose toys appropriate for your pet's size and play style, supervise play when appropriate, and discontinue use if a toy becomes damaged or presents a potential hazard.
Gifts & Seasonal Products
Do you offer gifts for pet lovers?
Yes. Many Mirage products are designed with gifting in mind, including breed-specific ornaments, pet-themed totes, apparel, accessories and seasonal items for dog and cat lovers.
Do seasonal products stay available year-round?
Some seasonal styles return each year, while others are limited by season or availability. If you see something you love, we recommend ordering while the desired style and variant are available.
Wholesale & Retailer Questions
Does Mirage Pet EU offer wholesale accounts?
Yes. Mirage Pet EU works with qualifying retailers and other approved business customers. Businesses interested in carrying Mirage products should complete our Wholesale Registration page so we can review the account.
Who can apply for a wholesale account?
Pet boutiques, gift shops, specialty retailers and other legitimate resale businesses are welcome to apply. Approval may depend on business details, market, product needs and other account considerations.
How do I receive wholesale pricing?
Wholesale pricing and ordering information are provided to approved wholesale customers upon log in to their account here at MiragePet.EU
Is there a wholesale minimum order?
There is not. This is why we verify all businesses ordering from us.
Do you offer case packs or quantity requirements?
Our pricing is per piece.
Can wholesale customers mix products or styles in an order?
Mixed orders are encouraged.
Do you offer wholesale pricing on seasonal and breed-specific products?
All of our products are available at wholesale pricing.
Can retailers request custom products, private-label work or special assortments?
We are happy to review special wholesale enquiries, including larger-volume, custom or assortment requests. Availability, lead times, quantities and pricing are evaluated individually. Please contact us with as much detail as possible about your project.
What are wholesale lead times?
Lead times depend on the products, quantities, season and whether an order includes standard stock or special production. We aim to get all orders out within one week of ordering for large orders and 1-2 business days for small orders.
Do you ship wholesale orders outside Portugal?
Yes, wholesale enquiries from outside Portugal are welcome!
Are taxes, VAT or import duties included in wholesale pricing?
They are not.
Can wholesale customers sell Mirage products online?
Sales-channel permissions may depend on the account and marketplace involved. If you plan to sell Mirage products through your own website, a third-party marketplace or another online channel, please let us know so we can add you to our list of approved marketplace sellers.
Privacy & Contact
How does Mirage Pet EU use my personal information?
Please review our Privacy Policy for information about how personal data is collected, used, stored and shared, as well as rights that may apply to customers in the European Economic Area, United Kingdom and other jurisdictions.
How can I contact Mirage Pet EU?
Email us at info@miragepetproducts.com or you can call us or send us a message on WhatsApp at +351 938 303 098.